Whitby Toyota was awarded a 2023 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform. Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews.

“DealerRater.com, which collected more than 1.1 million customer reviews in 2022, provides a dealership with real-time feedback on their customers' experiences. The dealers and their teams that excel are ones who adapt quickly to evolving shopping expectations and step up to meet consumer needs with outstanding service. This past year, Whitby Toyota stood out among its peers for providing a top-notch experience,” said DealerRater General Manager Jamie Oldershaw. “Car shoppers' interactions with dealerships begin and end online, which is why it is imperative for dealers to think about how they provide exceptional service at every stage of the car shopping journey. The most successful dealers like Whitby Toyota understand the value of a quality virtual showroom that carries over into the in-store experience and then concludes with the shopper sharing their feedback with others through an online review. This approach is what differentiates our award-winners from their competition."

"I am extremely proud of our dealership and its staff for the achievement they have received," says Ian Kingsley, General Manager at Whitby Toyota. "This is the ninth year in a row that we have achieved such a great award and we expect to continue that for years to come. Our number one priority is customer service as we try to exceed our customers expectations and strive to have them leave our dealership with a smile on their face. A personalized and friendly service is what set us apart from others around us. We are the little dealer that grew because of folks like you."

Come visit us for yourself and see why we are an award winner.